Trouble logging in to forum (Full Version)

All Forums >> [Official EBSQ Stuff] >> Tech Support



Message


Guest -> Trouble logging in to forum (7/6/2006 10:19:17 AM)

I am having an increasingly difficult time logging in to the forum.  It started a few days ago with an error - it's here: http://www.ebsqart.com/forum/first.aspx?error=sess

Today, it took ages to get through and I tried using Internet Explorer and Mozilla Firefox.  I also rebooted and that didn't work.  It finally took and here I am. 

Sometimes I will login and it will say that it's successful but when I try to enter a thread it gives me the ACCESS DENIED screen that you get if you haven't logged in.  I can scroll down and try to enter any thread in the forum and I will still get the access denied screen and will have to login again to use that thread.  It's a real hassle and I wonder where the problem is stemming from.  I haven't done anything different with the computer between the time it started and now. 

Any suggestions?

p.s.  I also seem to be unable to save the cookie so that I don't have to keep logging in.  Even though I'll keep the screen up it seems the session times out very quickly lately.  I've been noticing that over the last few weeks, whereas before, whenever I turned on my computer and logged in to the forum, it remembered my information and there was no need to login.  Now I have to log in repeatedly throughout the day.

Sorry for the lengthy explanation - just wanted to make sure I'm being clear.

P.S. O.k. I just came in here to edit right after I posted and it gave me the access denied page again.  I tried to post a reply to this message and the same - it said I don't have permission.  Seems I have to login for each post.  ARRRGGGGHHHH




Deleted User -> [Deleted] (7/6/2006 10:37:03 AM)

[Deleted by Admins]




gillie -> RE: Trouble logging in to forum (7/6/2006 11:02:03 AM)

Hmmm, I just got "booted" myself when trying to respond to this message, lol. I don't know if the server is being wonky or what.

As for the error, we worked with another member just this past week who kept getting that error with netscape 8.1 but could log in just fine with IE. We haven't changed anything on our end, and it sounds on the surface like a cookie issue. We weren't able to find anything on our end that caused it, but we'll keep looking.




Guest -> RE: Trouble logging in to forum (7/8/2006 11:05:06 AM)

What a bummer!  I cannot use Internet Explorer at all to come to the ebsq forum.  No problem getting to ebsq - just the forum.  I have gone in and made sure that my settings allow cookies (they always have).  I have double-checked my security settings and even lowered them.  Still, no go.  I simply cannot even get to the forum - I get that same error message on each try.  I am using Mozilla Firefox today - but I was having trouble using that the day I first tried.  What is really odd is that I have not changed anything on my computer and it is only me that uses it.  Does anyone have any helpful hints?

Thanks. 




gillie -> RE: Trouble logging in to forum (7/8/2006 11:14:12 AM)

Well, now that we know that it isn't necessarily browser specific, that makes this a bit harder to figure out.

Do you remember when this problem first happened for you?




Guest -> RE: Trouble logging in to forum (7/8/2006 1:38:18 PM)

It happened about a week ago and it was happening in Mozilla Firefox and in IE.  I thought it could be my computer but it happened on IE at my mother's house as well, although, after repeated tries I could get in at my mom's.  Right now, I can't budge this thing on IE.  It started out that I could pull up all the threads  - just couldn't get in without re-entering my user id and password.  And then I couldn't edit anything or go into another thread without re-entering my user id & password.  I'm in good working order with Mozilla Firefox - at least today anyway.

I tried writing to Internet Explorer but they gave me instructions on what to do and I followed them, to no avail.  I do wonder if it has something to do with the "new and improved" Internet Explorer.  I have a few sites that I visit where upgrading to IE's latest version was mandatory in order to do things , i.e. playing games on disneychannel.com.  So I did that a few weeks ago - but I didn't have any problems getting on the forum until just recently. 

I have scanned my computer for viruses and there were none.  I've even cleared out the cache, did a disc defrag, used Adaware & Spybot to removed unwanted nasties and double-checked to see that I could accept cookies & such.  Everything seems in good working order and I don't get that error with any other site.




Guest -> RE: Trouble logging in to forum (7/24/2006 7:01:26 AM)

O.K., for any other dingbats out there who care to know this...if you're having trouble with getting to the forum here and you're using the newest version of Internet Explorer, don't do what I did.  I downloaded the program but whenever I was opening it I was doing so from the START tab.  The newest version's icon is on the desktop but not on the START tab - so now I have to figure that one out.  But for now, if I use that icon I can't sign on to the forum.  I must use the icon on the desktop.  Duh!




Robin47 -> RE: Trouble logging in to forum (7/24/2006 10:47:33 AM)

Try unpinning the one in the start tab and then after you launch the good one, right click the icon that's now in the temp holding area of the start tab and choose pin to start menu. That should help.

Robin YMM




Guest -> RE: Trouble logging in to forum (7/24/2006 6:24:47 PM)

quote:

ORIGINAL: Robin47

Try unpinning the one in the start tab and then after you launch the good one, right click the icon that's now in the temp holding area of the start tab and choose pin to start menu. That should help.

Robin YMM


PERFECT!!!!




Guest -> RE: Trouble logging in to forum (7/24/2006 8:47:37 PM)

Hi, I am having the same problems, but now I can enter the forum but am unable to log on to the area where my profile is. I switch over there and it says I am not logged in and it says log in has failed. So at this moment I am unable to access my profile to finish putting it together. I tried the fix that was suggested above and it has not changed other than now I can access forum but not profile. I don't understand what is going on,,,,,, this is frustrating,,,,, I have cookies enabled in my norton on my internet files clicked save cookie on log in.




Guest -> RE: Trouble logging in to forum (7/25/2006 8:59:59 AM)

quote:

ORIGINAL: swirlygirl

Hi, I am having the same problems, but now I can enter the forum but am unable to log on to the area where my profile is. I switch over there and it says I am not logged in and it says log in has failed. So at this moment I am unable to access my profile to finish putting it together. I tried the fix that was suggested above and it has not changed other than now I can access forum but not profile. I don't understand what is going on,,,,,, this is frustrating,,,,, I have cookies enabled in my norton on my internet files clicked save cookie on log in.


Hey swirlygirl.  Put this error message in a thread of it's own too so it is sure to be seen by the techies - if you haven't already done so. Good luck!  It took me ages to figure it out - hope it works for you soon.




Robin47 -> RE: Trouble logging in to forum (7/25/2006 10:55:25 AM)

quote:

ORIGINAL: swirlygirl

Hi, I am having the same problems, but now I can enter the forum but am unable to log on to the area where my profile is. I switch over there and it says I am not logged in and it says log in has failed. So at this moment I am unable to access my profile to finish putting it together. I tried the fix that was suggested above and it has not changed other than now I can access forum but not profile. I don't understand what is going on,,,,,, this is frustrating,,,,, I have cookies enabled in my norton on my internet files clicked save cookie on log in.


I think i have had that problem before. What happened was that I wound up with different passwords for each area. That might be what is the problem. The password you are using for the forum doesn't work for the other part. You should have them email you the password for the other part.

Robin YMM




gillie -> RE: Trouble logging in to forum (7/25/2006 10:56:42 AM)

That's something we addressed with her yesterday, and hopefully is her sole problem here. Here's hoping we have good news from Heide later today!




Guest -> RE: Trouble logging in to forum (7/25/2006 2:21:11 PM)

Thanks for the comments and concern,,,,, I really felt like a big dumbo yesterday. I was pretty sure it was something I was doing wrong because I have a hate-hate relationship with all things computer,,, and it was.  Robin you are right, it was the different password on different site thing, I wish I had thought of that,,,,geeeez. Anyway, Amie Gillingham got me all straightened out and now I can have some fun! My advice to anyone reading this because they are having problems,,,,,,take a deep breath, post your problem and someone or several persons will most likely come riding up on a white horse and save you. I haven't read any posts where there didn't seem to be some solution to every problem posted and am surprised by how many different people seem genuinely concerned. Thanks every one of you,,,,,,,,,,Heide




Page: [1]



Forum Software © ASPPlayground.NET Advanced Edition 2.5.5 Unicode