From: Pittsburgh, PA
No glitch, so far as I know. And to reply to your email, Alma, George and I were dealing with his technical issues via email instead of the forums since he contacted us both ways.
So let me ask you, since you also contacted us both ways, do you want to deal with this via email or via the forums?
(I can 100% guarantee email is faster, but I will happily help you either way)
Get out of the vacuum and express yourself!