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Photoshop question - 5/23/2008 8:43:41 AM

bromley2

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Joined: 7/30/2005
From: Clarion, Pa.
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I am frustrated and unsure which step to take. I have upgraded to photoshop CS3. It runs about 3 minutes and then announces that "Photoshop has encountered a problem and must close. Sorry for the inconvenience"! I think what I need to do is re-install it. What I am worried about is what I do about activation. (I have asked about this on another list and was told to de-activate it to start the uninstall). I have not done the official activation but something involving activation happened when I loaded it. Now I am afraid if I de-activate it and re-load it that I will mess up the activation with Adobe and not be able to use the progam. To call Adobe costs $39.00 each episode and I just can't afford that. So do I use the de-activate button and then re-load it or just uninstall and re-install, or what???

Carolyn

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RE: Photoshop question - 5/23/2008 9:17:35 AM

toucanne

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Joined: 10/5/2005
From: Pahrump, Nevada
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You should have a free call-in period with the new software. It sounds like the kind of error you get when your software is installed but not activated.
Did you look there: http://www.adobe.com/support/photoshop/ ?

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RE: Photoshop question - 5/23/2008 5:59:44 PM

bromley2

Posts: 10081
Joined: 7/30/2005
From: Clarion, Pa.
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Thank you, Muriel and thank you for pm'ing me. I went to your listing and put in the problem. I finally found an article that included that error message. However, all their solutions would require my computer guy to move in with me!.....One that I will try is de-fragmenting my hard drives. Haven't done that for a while and who knows maybe it is something that simple. I am about to just uninstall and reinstall it and see what happens. But do you know, do I need to deactivate the activation (even though I have never done the activation part???) In PS it shows the activation selection as grayed out as if I had activated it but I don't think I have. I certainly never called anyone.

Thanks for the help.

Carolyn

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RE: Photoshop question - 5/23/2008 7:25:40 PM

toucanne

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You're welcome, although it wasn't much... Windows PCs are foreign territory to me!

Did you look on the Adobe forums if you could ask there? Did you uninstall CS2? It might be a good idea to defrag your drive anyway. Sorry I couldn't help more, good luck.

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RE: Photoshop question - 5/23/2008 7:29:31 PM

bromley2

Posts: 10081
Joined: 7/30/2005
From: Clarion, Pa.
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Don't apologize, your help was quite a bit. Hopefully the defragmenting. I will consider uninstalling CS2, but I think it needs to be there if your putting in an Upgrade...they have to verify that you have an active program that is activated.

One step at a time. Defraging all my drives now.

Thanks,
Carolyn

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